Superdrug - shabby customer service

Superdrug has apologised to a woman who was mocked for her appearance, while shopping in one of its stores. 

Harriet Rae from Cornwall used Facebook to respond to two Superdrug employees after they made fun of the shorts she was wearing at their store in Truro. 

She noticed two female employees mocking her appearance. But instead of making a formal complaint she wrote a message on Facebook that said. "Don't worry, I heard the comments you made to each other about my appearance and my shorts. Some people's skin isn't as thick as mine has become and the next person's might be very thin indeed. If you did your own hair and make-up for work today, you are both very talented. I could never get my winged liner or my ponytail that perfect.”

Harriet says the post was never meant to be a complaint to Superdrug and that they got in touch with her independently to say sorry. "I re-enforced that the intended message of the post was to spread kindness and positivity not embarrassment or hurt," she said. "They understood and accepted that I didn't want to give a description of the people or my location in the store when it happened. "They have also said that my post will be used in training in the future to make sure it doesn't happen again."


Although Superdrug Head Office has apologised to this young woman, surely the much bigger issue is that they still employ two people who think it is acceptable to mock the appearance of one of their own customers.

At the very least, Superdrug need to re-examine the customer service training that they give to all of their staff. Any member of staff that still thinks it’s acceptable to behave like this needs to be given their P45 and directions to the nearest Job Centre.