Customer Contact Expo 2016

Customer Contact Expo is a major national event for anyone working in customer service and customer experience. It brings experts together from across the UK, sharing advice about how they are dealing with a year of change.

Hot topics at this year’s Expo include how contact centres are evolving with the introduction of chatbots, artificial intelligence and digital self-service, while at the same time improving employee engagement and creating a culture of customer service.

The event features hundreds of stalls plus 200 guest speakers, practical sessions and case studies. The event is free and is open to anyone working in this field.

The event takes place on Wednesday 28th September and Thursday 29 September at Olympia London, Hammersmith Road, Kensington, London, W14 8UX.

Darren Bugg from The Customer Service Blog will be at the Expo and he will be reporting back about it on this website in October.

To book your free place visit: