WINNERS ANNOUNCED - The Customer Service Blog UK Awards 2016


Since it's the end of one year and the start of another, I thought I would compile my own personal list of the best customer service of 2016 that I have experienced myself. 

Obviously this is not scientific at all. It's just my own personal experiences of being a customer during the past year!

I'd love to hear from readers about their own customer service experiences during 2016 - whether they be good, bad, or awful.

Please note that this list takes into account the overall customer experience throughout the year. It's not based just on prices or value for money, but on the whole customer experience.

OVERALL 2016 WINNER
Best - Tesco
Worst - Nat West Bank

ONLINE SHOPPING
Best - John Lewis
Worst - DPD Delivery

HOTEL CHAIN
Best - Novotel
Worst - Ibis Budget Hotels

FINANCIAL SERVICES
Best - Compare the Market 
Worst - Nat West Bank

SUPERMARKET
Best - Tesco
Worst - Aldi

TRAVEL
Best - Emirates Air Line London Docklands
Worst - Northern Trains

TOURIST ATTRACTION
Best - London Transport Museum
Worst - National Football Museum Manchester

MISCELLANEOUS CATEGORY
Best - Nuffield Hospital Leeds
Worst - Leeds City Council waste disposal


These are just my personal views. But what do you think? What are your best and worst customer service experiences of 2016? Let us know about your own customer experiences during 2016 and we will publish them on this site.