A survey of airline travellers has
named a British airport as one of the worst airports in the world for passenger
complaints.
In the survey by consumer rights
website 'Resolver', Glasgow Airport was the sixth worst airport in the entire world for
complaints, and was also the highest ranked European airport for complaints.
JFK airport in New York was top of the
list for complaints. Johannesburg was voted second worst, followed by San
Francisco, Singapore, Miami and then Glasgow.
Resolver say the biggest complaint by
passengers was about flight delays and cancellations. Last year, Resolver dealt
with 84,287 complaints about delayed flights - up by 145 per cent on 2015. They
say many complaints arose from poor treatment of passengers.
Glasgow Airport had 89 complaints from
passengers, while JFK got 234. The figures for Glasgow and the other airports
are based on passengers’ experiences there, while travelling to and from London
Heathrow.
Revolver founder James Walker said:
“There’s a big reason for complaints - queues. Checking-in is just as bad as
clearing immigration."
"Many travellers have waited at US airports
while only two staff are at the check-in desks. What happens at the airport can
set the tone for a whole holiday.”
Resolver say technology such as
self-service check-ins have made things worse, because there are fewer people
to ask for help. Other complaints include feeling trapped in airside shopping
centres, surly staff and baggage problems.
To see hundreds more articles click here to visit our archive
To see hundreds more articles click here to visit our archive