The winners have just been announced
of the 2017 UK Customer Satisfaction Awards.
Now in its seventh year, the annual
awards ceremony celebrates UK customer service achievements across the public,
private and voluntary sectors. The award ceremony was held this year at the
Hilton Hotel on London’s Park Lane
The awards have been created to
showcase the organisations who place the customer experience at the heart of
their business strategy and build a sustainable culture of customer service
within their organisation.
Organisations from almost every
business sector were recognised for their achievements at the prestigious
awards ceremony. Of the 127 shortlisted organisations and individuals, some
were well-known ‘high street’ names whilst others represented SMEs,
demonstrating that good customer service is vital to all organisations of all
sizes.
Jo Causon, from The Institute of
Customer service said: “Customer satisfaction is increasing, but there is no
room for complacency as customer demands continuously evolve. The key to
success is for organisations to create a seamless experience for their
customers, one which provides continuity in an increasingly disrupted world
because the by focusing on their overall experience, customers will be more
likely to remain loyal and make positive recommendations."
As Britain's leading blog on customer
service, we would like to congratulate all the winners on
their achievement in delivering excellence in customer service. The winners
were as follows:
UKCSI Award Best in UK
Amazon.co.uk
UKCSI Award Most Improved
London Midland
Customer Focus Award - Large
Enterprise
Mitie Client Services
Best Application of Technology Award
Nationwide Building Society
Best Customer Service
Co-Creation / Collaboration Award
Legal & General Retail Investments
Best Customer Satisfaction Strategy
Award
Hitachi Capital Consumer Finance
Best Use of Customer Insight Award
Virgin Money
Customer Commitment Award
Bupa
Customer Feedback Strategy Award
Cabot Credit Management
Customer Focus Award - SME
Adestra
Customer Satisfaction Innovation Award
Claims Consortium Group
Customer Service Strategic Leadership
Award
Kathryn O’Brien - TransPennine Express
Quality Service Provider Award
Pension Insurance Corporation
Best Return on CS Investment
Essilor
Employee Engagement Strategy Award
Carillion Customer Experience Centre
Best Customer Experience Award
Pension Protection Fund