Welcome to the UK's leading blog on customer service, customer loyalty and customer satisfaction.

We have almost 60,000 readers based in the UK and all over the world, including over 19,000 readers in the USA.

The blog is written and edited by Darren Bugg, alongside a team of expert guest writers.

ABOUT THE EDITOR

Darren Bugg is a marketing and customer service expert with 30 years experience working at a senior level in this field.

He has a Masters Degree in Marketing and Innovation, plus top level qualifications from the Chartered Institute of Marketing and the Chartered Management Institute. He is also a fully qualified trainer.

TRAINING

We offer a wide variety of training courses in customer service, customer loyalty, and various subjects related to business and marketing. For details please call 0113 279 6844.

COPYRIGHT

All materials in this blog are the copyright of The Customer Service Blog and may not be reproduced without permission.