The Customer Service Blog

Showing posts from November, 2017

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ABOUT THE EDITOR

Darren Bugg is a marketing and customer service expert with 32 years experience working at a senior level in this field.

He has a Masters Degree in Marketing and Innovation, plus top level qualifications from the Chartered Institute of Marketing and the Chartered Management Institute.

He is a fully qualified trainer and he lectures on degree and postgraduate level courses in Business, Management, Leadership and Marketing. Darren's new book is called 'The Loyalty Gap' and will be published in summer 2021.

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Bank switching scheme a failure

Customers locked into unwanted subscriptions

Why are people scared to switch banks?