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2018 53
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2017 95
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WELCOME

Welcome to the UK's leading blog on customer service, customer loyalty and customer satisfaction.

We have over 100,000 readers who are based around the world, including over 30,000 readers in the UK and over 27,000 readers in the USA.

The blog is written and edited by Darren Bugg, alongside a team of expert guest writers.

ABOUT THE EDITOR

Darren Bugg is a marketing and customer service expert with 30 years experience working at a senior level in this field.

He has a Masters Degree in Marketing and Innovation, plus top level qualifications from the Chartered Institute of Marketing and the Chartered Management Institute.

He is a fully qualified trainer and he lectures on a postgraduate course in management, leadership and marketing. Darren's new book is called 'The Loyalty Gap' and will be published in spring 2020

TRAINING

We offer a wide variety of training courses in customer service, customer loyalty, and various subjects related to business and marketing. For details email darrenbugg@live.com

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