The finalists have just
been announced for the UK Customer Satisfaction Awards 2020. The awards are
run by the Institute of Customer Service and are designed to give recognition to
organisations and individuals that show a commitment to outstanding customer
service. Organisations from across the UK can enter and are judged by industry
experts, business leaders and academics.
The winners will be announced
at the awards ceremony on Tuesday 3rd March 2020 at the London Hilton Park Lane
Hotel. Click here for more details about attending the awards ceremony. The finalists are as follows:
Best Application of
Technology
Pacifica Group
Tesco
HARTMANN
TransPennine Express
Electricity North West
University of
Southampton
BT Enterprise Customer
Service in partnership with Bluesky
Wealthsimple UK
8x8 & Bluecrest
Health
Xoserve
Best Customer Experience
Wales & West
Utilities & Morrison Utility Services
Aviva
Sage UK
Bupa
The Crown Estate
Kindertons Accident
Management
Dwr Cymru Welsh Water
Teachers Building
Society
Suzuki GB
M&G in partnership
with CXellence Consulting
Best Customer
Satisfaction Strategy
Chess
Hitachi Capital Consumer
Finance
SP Energy Networks
Aldi UK
Bobst UK & Ireland
Scottish and Southern
Electricity Networks
Boots UK
Kindertons Accident
Management
Openreach
Morrison Utility
Services
Best Customer Service
Co-Creation / Collaboration
Direct Line Group
Property Team
Northumbrian Water
Aldi UK
Bobst UK & Ireland
United Utilities
The Crown Estate
P3 Charity
Financial Services
Compensation Scheme
Highways England
Her Majesty’s Passport
Office
Best Return on Customer
Service Investment
Edinburgh Trams
West Midlands Combined
Authority
Inchcape UK
Liaison Group
Pelican Business
Services
Best Use of Customer
Insight
NewDay
Scottish and Southern
Electricity Networks
Zurich UK
Dwr Cymru (Retail
Services)
Disclosure and Barring
Service
Amey
MTR Elizabeth Line
M&G in partnership
with CXellence Consulting
Electricity North West
Johnsons Workwear
Changemaker Award
Jessica Collinge, Head
of Customer Experience Strategy, Yorkshire Water
Vivienne Hawker, UK
Customer Experience Manager, Domino UK
Lucy Ogan, Director of
Performance Improvement, Pension Protection Fund
Dean Anderson, Customer
Experience Manager, Edinburgh Trams
Customer Commitment
Newbury Building Society
Pension Insurance
Corporation
Better2Know
Carnell Support Services
One Manchester
HomeServe UK
Cornwall Council
Gedling Borough Council
Landmark
Green Flag
Customer Feedback
Strategy
N Brown
CYBG
UK Power Networks
Hyde
O2
Canary Wharf Management
Flipper
Studio.co.uk
SafeMove, a part of
Yorkshire Water
Hitachi Capital Consumer
Finance
Customer Focus Award - Large enterprise
Pension Insurance
Corporation
The Crown Estate
QE11 Centre
BT Enterprise Customer
Service in partnership with Bluesky
CYBG
Dwr Cymru Welsh Water
Learning Pool
M&G in partnership
with CXellence Consulting
MTR Elizabeth Line
SP Energy Networks
Customer Focus Award - SME
Nant
Union Street
Technologies
ASAP Supplies
Customer Satisfaction
Innovation of the Year
Cabot Credit Management
YHA
Vizolution & HSBC
Disclosure & Barring
Service
East Midlands Asset
Delivery
UK Power Networks
South Staffs Water &
Echo Managed Services
Hitachi Capital Vehicle
Finance
Rittal
Highways England
Customer Service
Strategic Leadership
Matthew Pincus, MD EMEA
& India, AddOn
Dan Rhodes, Head of
Customer Service, Morrison Utility Services
Carla Thomas, Director
Business Customer Service, Openreach
Stuart Jones, Customer
Service Director, Amey
Employee Engagement
Strategy
Ageas UK
Axis Group Integrated
Services
O2
Pelican business
Services
The NEC
water2business
Claims Consortium Group
Domino UK
Sky UK
Spitfire Bespoke Homes
Quality Service Provider
Deko
AddOn
Her Majesty’s Passport
Office
Dwr Cymru (Retail
Services)
Laithwaite’s Wine
Johnsons Workwear
Pension Insurance
Corporation
Lucidica