The European Contact Centre and Customer Service Awards (ECCCSAs) are one of the most long established and well respected awards within the customer service industry.
The Awards are organised
by the Call Centre Management Association who are members of the European
Confederation of Contact Centre Organisations (ECCCO) with members in 20
countries representing over 35,000 contact centres and around 4 million
employees.
The 2016 Awards are
grouped into the following categories:
- Innovation, Technology and Effectiveness
- Customer Service Team Awards
- Contact Centre Awards
The ECCCSA judging panel
will be made up of experts from the world of customer experience, resource planning,
learning and development, plus marketing experts and technology and social media
specialists.
The Awards dinner will
take place on 21st November in the ballroom of the Hilton Hotel on Park Lane,
London, with around 1,000 attendees. It will be hosted by Fiona Bruce, the TV
personality and BBC news presenter.
For more details about entering the Awards or attending the dinner visit: http://www.ecccsa.com
For more details about entering the Awards or attending the dinner visit: http://www.ecccsa.com