New offence for assaulting shop workers

The Body Shop? What went wrong, and what can we learn from it?

Shakespeare's 20 most Inspirational Quotes

John Lewis - what went wrong?

Royal Mail - yet more bad news

Are we being conned with Shrinkflation?

What are the best and worst hotels in the UK?

How misinformation affects what we buy

The Institute of Customer Service Annual Conference and Awards 2024

Just how bad is the British postal service?