Posts

When is a Happy Hour, not a Happy Hour?

What can tomato ketchup teach you about customer loyalty?

M&S show the power of good customer service

The Business Genius of Jeff Bezos

Airport Crisis - what are your legal rights?

How to be a good listener

Which banks are best for customer satisfaction?

Is your bank ripping you off?

The Equality Act 2010 - how does it affect consumer law?

Post-purchase customer service in online shopping

Are petrol retailers ripping-off motorists?

How do customers react to a data breach?