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When is a Happy Hour, not a Happy Hour?
September 20, 2023
What can tomato ketchup teach you about customer loyalty?
September 14, 2023
M&S show the power of good customer service
September 08, 2023
The Business Genius of Jeff Bezos
September 06, 2023
Airport Crisis - what are your legal rights?
August 30, 2023
How to be a good listener
August 24, 2023
Which banks are best for customer satisfaction?
August 19, 2023
Is your bank ripping you off?
July 23, 2023
The Equality Act 2010 - how does it affect consumer law?
July 14, 2023
Post-purchase customer service in online shopping
July 08, 2023
Are petrol retailers ripping-off motorists?
July 06, 2023
How do customers react to a data breach?
July 05, 2023
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