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Posts

The Business Show 2019

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10 Great Customer Service Quotes

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What is the REAL problem that faces the NHS?

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The 16 best quotes of Lao Tzu

February 21, 2019

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What is more important: customer satisfaction or customer loyalty?

February 21, 2019

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What is the best (and worst) bank in the UK?

February 15, 2019

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The 18 Best Quotes of Seth Goddin

February 12, 2019

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Yet more problems with Lidl

January 15, 2019

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Is this marketing campaign a massive mistake?

January 08, 2019

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Is this the worst airline in the world?

January 06, 2019

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Ten great quotes about customer service

January 04, 2019

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New Milestone for The Customer Service Blog

January 03, 2019

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Will the energy price cap save you money?

January 02, 2019

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ARTICLE ARCHIVE

2019 13

2018 53
- December 11
- November 9
- October 4
- September 2
- August 1
- July 6
- June 1
- May 3
- April 1
- March 6
- February 4
- January 5
2017 95
- December 4
- November 3
- October 8
- September 7
- August 5
- July 12
- June 10
- May 8
- April 9
- March 11
- February 8
- January 10
2016 100
- December 11
- November 10
- October 12
- September 15
- August 14
- July 15
- June 23

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Click on the words 'Article Archive' (above) to view hundreds of useful articles from our extensive archive.

WELCOME

Welcome to the UK's leading blog on customer service, customer loyalty and customer satisfaction.

We have around 85,000 readers who are based around the world, including over 29,000 readers in the UK and over 26,000 readers in the USA.

The blog is written and edited by Darren Bugg, alongside a team of expert guest writers.

ABOUT THE EDITOR

Darren Bugg is a marketing and customer service expert with 30 years experience working at a senior level in this field.

He has a Masters Degree in Marketing and Innovation, plus top level qualifications from the Chartered Institute of Marketing and the Chartered Management Institute.

He is a fully qualified trainer and he lectures on a postgraduate course in management, leadership and marketing. Darren's new book is called 'The Loyalty Gap' and will be published in autumn 2019

TRAINING

We offer a wide variety of training courses in customer service, customer loyalty, and various subjects related to business and marketing. For details email darrenbugg@live.com

COPYRIGHT

All materials in this blog are the copyright of The Customer Service Blog and may not be reproduced without permission.

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