Posts

WINNERS ANNOUNCED: 2022 European Contact Centre Awards

Finalists Announced for 2022 Customer Satisfaction Awards

CIPD Annual Conference 2022

Time to Celebrate Customer Service Excellence

A formal apology to Lidl

Launch your career as a business writer

Top 10 Inspirational Quotes of Salman Rushdie

ENTRIES NOW OPEN: the UK Customer Satisfaction Awards

Are your customers really as loyal as you think?

New rules for financial services companies

New research suggests customers want more than just low prices

National Customer Service Week 2022

Supporting customers through challenging times

Got an iPhone? Apple might owe you compensation

Confessions of an Amazon virgin

Technology is alienating people - and it’s not just those who are older