Institute of Customer Service Annual Conference

Top 10 Inspirational Quotes of Nigel Farage

Supermarkets are changing their branding to make you think they’re cheaper

New offence for assaulting shop workers

The Body Shop - what went wrong, and what can we learn from it?

Shakespeare's 20 most Inspirational Quotes

John Lewis - what went wrong?

Royal Mail - yet more bad news

Are we being conned with Shrinkflation?

What are the best and worst hotels in the UK?