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New offence for assaulting shop workers

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The Body Shop? What went wrong, and what can we learn from it?

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Shakespeare's 20 most Inspirational Quotes

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John Lewis - what went wrong?

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Royal Mail - yet more bad news

February 29, 2024

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Are we being conned with Shrinkflation?

January 21, 2024

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What are the best and worst hotels in the UK?

January 17, 2024

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How misinformation affects what we buy

January 05, 2024

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The Institute of Customer Service Annual Conference and Awards 2024

January 04, 2024

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Just how bad is the British postal service?

December 31, 2023

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ARTICLE ARCHIVE

2024 9

2023 37
- December 1
- November 2
- October 3
- September 4
- August 3
- July 5
- June 3
- May 4
- April 3
- March 5
- February 2
- January 2
2022 38
- December 8
- November 2
- October 1
- September 1
- August 4
- July 4
- June 4
- May 1
- April 3
- March 3
- February 3
- January 4
2021 34
- December 2
- November 1
- October 2
- September 5
- August 4
- July 5
- June 2
- May 3
- April 3
- March 1
- February 1
- January 5
2020 21
- December 5
- November 1
- October 1
- September 1
- August 2
- July 2
- June 1
- May 1
- April 1
- March 1
- February 1
- January 4
2019 32
- December 6
- November 2
- October 4
- September 2
- August 4
- June 1
- May 1
- April 1
- March 1
- February 4
- January 6
2018 52
- December 10
- November 9
- October 4
- September 2
- August 1
- July 6
- June 1
- May 3
- April 1
- March 6
- February 4
- January 5
2017 95
- December 4
- November 3
- October 8
- September 7
- August 5
- July 12
- June 10
- May 8
- April 9
- March 11
- February 8
- January 10
2016 100
- December 11
- November 10
- October 12
- September 15
- August 14
- July 15
- June 23

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Click on the words 'Article Archive' (above) to view over 400 useful articles from our extensive archive.

WELCOME

Welcome to the UK's leading blog on customer service, customer loyalty and customer satisfaction.

We have got 300,000 readers who are based around the world, including nearly 60,000 readers in the UK and over 90,000 readers in the USA.

The blog is written and edited by Darren Bugg, alongside a team of expert guest writers.

ABOUT THE EDITOR

Darren Bugg is a marketing and customer service expert with 35 years experience working at a senior level in this field.

He has a Masters Degree in Marketing and Innovation, plus top level qualifications from the Chartered Institute of Marketing and the Chartered Management Institute.

He is a fully qualified trainer and he lectures on degree and postgraduate level courses in Business, Management, Leadership and Marketing.

TRAINING

We offer a wide variety of training courses in customer service, customer loyalty, and various subjects related to business and marketing. For details email darrenbugg@live.com

COPYRIGHT

All materials in this blog are the copyright of Darren Bugg and may not be reproduced without permission.

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