WINNERS ANNOUNCED - The Customer Service Blog UK Awards 2016

NEW BOOK: The Loyalty Gap

Shoppers drowning in a sea of loyalty cards

The best and worst Christmas TV adverts

Is free delivery better than lower prices?

What is the UK's Favourite Christmas Shop?

Blogging all over the world!

15 Great Customer Service Quotes

Hacking causes massive loss in loyalty

Do your customers love you?

Customer loyalty requires speedy service