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Showing posts from 2016

Posts

WINNERS ANNOUNCED - The Customer Service Blog UK Awards 2016

December 31, 2016

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NEW BOOK: The Loyalty Gap

December 22, 2016

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Shoppers drowning in a sea of loyalty cards

December 14, 2016

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The best and worst Christmas TV adverts

December 11, 2016

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Is free delivery better than lower prices?

December 10, 2016

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What is the UK's Favourite Christmas Shop?

December 08, 2016

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Blogging all over the world!

December 07, 2016

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15 Great Customer Service Quotes

December 04, 2016

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Hacking causes massive loss in loyalty

December 03, 2016

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Do your customers love you?

December 02, 2016

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Customer loyalty requires speedy service

December 01, 2016

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ARTICLE ARCHIVE

2024 17
- September 1
- August 2
- July 1
- June 3
- May 1
- April 2
- March 2
- February 1
- January 4

2023 37
- December 1
- November 2
- October 3
- September 4
- August 3
- July 5
- June 3
- May 4
- April 3
- March 5
- February 2
- January 2
2022 38
- December 8
- November 2
- October 1
- September 1
- August 4
- July 4
- June 4
- May 1
- April 3
- March 3
- February 3
- January 4
2021 34
- December 2
- November 1
- October 2
- September 5
- August 4
- July 5
- June 2
- May 3
- April 3
- March 1
- February 1
- January 5
2020 21
- December 5
- November 1
- October 1
- September 1
- August 2
- July 2
- June 1
- May 1
- April 1
- March 1
- February 1
- January 4
2019 32
- December 6
- November 2
- October 4
- September 2
- August 4
- June 1
- May 1
- April 1
- March 1
- February 4
- January 6
2018 52
- December 10
- November 9
- October 4
- September 2
- August 1
- July 6
- June 1
- May 3
- April 1
- March 6
- February 4
- January 5
2017 95
- December 4
- November 3
- October 8
- September 7
- August 5
- July 12
- June 10
- May 8
- April 9
- March 11
- February 8
- January 10
2016 100

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Click on the words 'Article Archive' (above) to view nearly 450 useful articles from our extensive archive.

WELCOME

Welcome to the UK's leading blog on customer service, customer loyalty and customer satisfaction.

We have got over 350,000 readers based around the world, including over 60,000 readers in the UK and over 100,000 readers in the USA.

The blog is written and edited by Darren Bugg, alongside a team of expert guest writers.

ABOUT THE EDITOR

Darren Bugg is a marketing and customer service expert with 35 years experience working at a senior level in this field.

He has a Masters Degree in Marketing and Innovation, plus top level qualifications from the Chartered Institute of Marketing and the Chartered Management Institute.

He is a fully qualified trainer and he lectures on degree and postgraduate level courses in Business, Management, Leadership and Marketing.

TRAINING

We offer a wide variety of training courses in customer service, customer loyalty, and various subjects related to business and marketing. For details email darrenbugg@live.com

COPYRIGHT

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