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Showing posts from March, 2017

Posts

Five Great Customer Service Quotes

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Why do NHS managers love gobbledegook?

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How to deal with too much success (Part 2)

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Compensation for bad internet service

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Government to examine consumer protection

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What can 'I, Daniel Blake' teach us about Customer Service?

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How to deal with too much success (part 1)

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Careless talk costs lives

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Are your Customers Apostles or Terrorists?

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How to confuse a Meerkat (and your customers)

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ARTICLE ARCHIVE

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Click on the words 'Article Archive' (above) to view over 400 useful articles from our extensive archive.

WELCOME

Welcome to the UK's leading blog on customer service, customer loyalty and customer satisfaction.

We have got 300,000 readers who are based around the world, including nearly 60,000 readers in the UK and over 90,000 readers in the USA.

The blog is written and edited by Darren Bugg, alongside a team of expert guest writers.

ABOUT THE EDITOR

Darren Bugg is a marketing and customer service expert with 35 years experience working at a senior level in this field.

He has a Masters Degree in Marketing and Innovation, plus top level qualifications from the Chartered Institute of Marketing and the Chartered Management Institute.

He is a fully qualified trainer and he lectures on degree and postgraduate level courses in Business, Management, Leadership and Marketing.

TRAINING

We offer a wide variety of training courses in customer service, customer loyalty, and various subjects related to business and marketing. For details email darrenbugg@live.com

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