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Showing posts from November, 2017

Posts

Bank switching scheme a failure

November 29, 2017

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Customers locked into unwanted subscriptions

November 28, 2017

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Why are people scared to switch banks?

November 03, 2017

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ARTICLE ARCHIVE

2024 17
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2023 37
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2019 32
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Click on the words 'Article Archive' (above) to view nearly 450 useful articles from our extensive archive.

WELCOME

Welcome to the UK's leading blog on customer service, customer loyalty and customer satisfaction.

We have got over 350,000 readers based around the world, including over 60,000 readers in the UK and over 100,000 readers in the USA.

The blog is written and edited by Darren Bugg, alongside a team of expert guest writers.

ABOUT THE EDITOR

Darren Bugg is a marketing and customer service expert with 35 years experience working at a senior level in this field.

He has a Masters Degree in Marketing and Innovation, plus top level qualifications from the Chartered Institute of Marketing and the Chartered Management Institute.

He is a fully qualified trainer and he lectures on degree and postgraduate level courses in Business, Management, Leadership and Marketing.

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