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Showing posts from November, 2016

Posts

The simple solutions are the best

November 30, 2016

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Always put everything in writing

November 29, 2016

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What is the UK's worst hotel chain?

November 26, 2016

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Twitter: Avoiding a Customer Service Nightmare

November 24, 2016

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The Selling Obsession

November 22, 2016

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Beware of The Flash, The Fluff, and The Fakers

November 20, 2016

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Dear Aldi (Part 1 in a new series)

November 07, 2016

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Come and blog for us

November 05, 2016

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Customer Service and Marketing Courses

November 03, 2016

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Parliament scrutinises Customer Service

November 01, 2016

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ARTICLE ARCHIVE

2024 17
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2023 37
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2022 38
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2021 34
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2020 21
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2019 32
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2018 52
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2017 95
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2016 100

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Click on the words 'Article Archive' (above) to view nearly 450 useful articles from our extensive archive.

WELCOME

Welcome to the UK's leading blog on customer service, customer loyalty and customer satisfaction.

We have got over 350,000 readers based around the world, including over 60,000 readers in the UK and over 100,000 readers in the USA.

The blog is written and edited by Darren Bugg, alongside a team of expert guest writers.

ABOUT THE EDITOR

Darren Bugg is a marketing and customer service expert with 35 years experience working at a senior level in this field.

He has a Masters Degree in Marketing and Innovation, plus top level qualifications from the Chartered Institute of Marketing and the Chartered Management Institute.

He is a fully qualified trainer and he lectures on degree and postgraduate level courses in Business, Management, Leadership and Marketing.

TRAINING

We offer a wide variety of training courses in customer service, customer loyalty, and various subjects related to business and marketing. For details email darrenbugg@live.com

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