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Showing posts from July, 2016

Posts

I hate Nat West - so why am I STILL a customer?

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Why customers can't trust Tesco

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Superdrug - shabby customer service

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Customer Loyalty Training Courses

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Never try to con your customers

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The early bird gets the worm

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Are you sick of foreign call centres?

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Loyal customers love public appreciation

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Not all customers are equal

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The Future of Customer Service?

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The European Contact Centre and Customer Service Awards 2016

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Are your Customers Barnacles or Butterflies?

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Outstanding Customer Service in Tourism

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Update regarding Extra Energy

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Make problem solving easy for your customers

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Click on the words 'Article Archive' (above) to view nearly 450 useful articles from our extensive archive.

WELCOME

Welcome to the UK's leading blog on customer service, customer loyalty and customer satisfaction.

We have got over 350,000 readers based around the world, including over 60,000 readers in the UK and over 100,000 readers in the USA.

The blog is written and edited by Darren Bugg, alongside a team of expert guest writers.

ABOUT THE EDITOR

Darren Bugg is a marketing and customer service expert with 35 years experience working at a senior level in this field.

He has a Masters Degree in Marketing and Innovation, plus top level qualifications from the Chartered Institute of Marketing and the Chartered Management Institute.

He is a fully qualified trainer and he lectures on degree and postgraduate level courses in Business, Management, Leadership and Marketing.

TRAINING

We offer a wide variety of training courses in customer service, customer loyalty, and various subjects related to business and marketing. For details email darrenbugg@live.com

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