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Showing posts from February, 2018

Posts

Do you think the NHS is great? Think again...

February 28, 2018

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New laws to stop rip-off energy tarriffs

February 26, 2018

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Never confuse customer satisfaction with customer service

February 19, 2018

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The importance of cultural diversity in customer service

February 17, 2018

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WELCOME

Welcome to the UK's leading blog on customer service, customer loyalty and customer satisfaction.

We have got 300,000 readers who are based around the world, including nearly 60,000 readers in the UK and over 90,000 readers in the USA.

The blog is written and edited by Darren Bugg, alongside a team of expert guest writers.

ABOUT THE EDITOR

Darren Bugg is a marketing and customer service expert with 35 years experience working at a senior level in this field.

He has a Masters Degree in Marketing and Innovation, plus top level qualifications from the Chartered Institute of Marketing and the Chartered Management Institute.

He is a fully qualified trainer and he lectures on degree and postgraduate level courses in Business, Management, Leadership and Marketing.

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We offer a wide variety of training courses in customer service, customer loyalty, and various subjects related to business and marketing. For details email darrenbugg@live.com

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