The Customer Service Blog

Showing posts from October, 2019

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ABOUT THE EDITOR

Darren Bugg is a marketing and customer service expert with 35 years experience working at a senior level in this field.

He has a Masters Degree in Marketing and Innovation, plus top level qualifications from the Chartered Institute of Marketing and the Chartered Management Institute.

He is a fully qualified trainer and he lectures on degree and postgraduate level courses in Business, Management, Leadership and Marketing. Darren's new book is called 'The Loyalty Gap' and it will be published in summer 2023.

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CIPD Annual Conference 2019

Championing customer service in the boardroom

The ‘Real’ Big Short Live

Is loyalty just another opportunity to rip-off your customers?