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Showing posts from October, 2019

Posts

CIPD Annual Conference 2019

October 11, 2019

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Championing customer service in the boardroom

October 09, 2019

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The ‘Real’ Big Short Live

October 08, 2019

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Is loyalty just another opportunity to rip-off your customers?

October 08, 2019

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WELCOME

Welcome to the UK's leading blog on customer service, customer loyalty and customer satisfaction.

We have got 300,000 readers who are based around the world, including over 50,000 readers in the UK and over 80,000 readers in the USA.

The blog is written and edited by Darren Bugg, alongside a team of expert guest writers.

ABOUT THE EDITOR

Darren Bugg is a marketing and customer service expert with 35 years experience working at a senior level in this field.

He has a Masters Degree in Marketing and Innovation, plus top level qualifications from the Chartered Institute of Marketing and the Chartered Management Institute.

He is a fully qualified trainer and he lectures on degree and postgraduate level courses in Business, Management, Leadership and Marketing.

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