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Showing posts from May, 2017

Posts

The Importance of Customer-Centric Language

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Do you want to be a business writer?

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Do you trust your credit card provider?

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Is your shopping experience disconnected?

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Travelodge Customer Service - the good, the bad and the ugly

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Customer Service - The Branson Way

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It's an American Takeover!!

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WINNERS LIST: 2017 Customer Satisfaction Awards

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ARTICLE ARCHIVE

2024 17
- September 1
- August 2
- July 1
- June 3
- May 1
- April 2
- March 2
- February 1
- January 4

2023 37
- December 1
- November 2
- October 3
- September 4
- August 3
- July 5
- June 3
- May 4
- April 3
- March 5
- February 2
- January 2
2022 38
- December 8
- November 2
- October 1
- September 1
- August 4
- July 4
- June 4
- May 1
- April 3
- March 3
- February 3
- January 4
2021 34
- December 2
- November 1
- October 2
- September 5
- August 4
- July 5
- June 2
- May 3
- April 3
- March 1
- February 1
- January 5
2020 21
- December 5
- November 1
- October 1
- September 1
- August 2
- July 2
- June 1
- May 1
- April 1
- March 1
- February 1
- January 4
2019 32
- December 6
- November 2
- October 4
- September 2
- August 4
- June 1
- May 1
- April 1
- March 1
- February 4
- January 6
2018 52
- December 10
- November 9
- October 4
- September 2
- August 1
- July 6
- June 1
- May 3
- April 1
- March 6
- February 4
- January 5
2017 95
2016 100
- December 11
- November 10
- October 12
- September 15
- August 14
- July 15
- June 23

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Click on the words 'Article Archive' (above) to view nearly 450 useful articles from our extensive archive.

WELCOME

Welcome to the UK's leading blog on customer service, customer loyalty and customer satisfaction.

We have got over 350,000 readers based around the world, including over 60,000 readers in the UK and over 100,000 readers in the USA.

The blog is written and edited by Darren Bugg, alongside a team of expert guest writers.

ABOUT THE EDITOR

Darren Bugg is a marketing and customer service expert with 35 years experience working at a senior level in this field.

He has a Masters Degree in Marketing and Innovation, plus top level qualifications from the Chartered Institute of Marketing and the Chartered Management Institute.

He is a fully qualified trainer and he lectures on degree and postgraduate level courses in Business, Management, Leadership and Marketing.

TRAINING

We offer a wide variety of training courses in customer service, customer loyalty, and various subjects related to business and marketing. For details email darrenbugg@live.com

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