Take care of your people

Giving thanks - the Attitude of Gratitude

UK Customer Satisfaction Index 2016

Customer Service Facts (Part 2)

Happy Staff, Happy Customers

Loyal employees create loyal customers

Customer Service Facts (Part 1)

Do you want the good news or the bad news?

You can get away with bad customer service - but it will cost you

What can we learn from Leicester City about Customer Service Success?

Everyone Sharing the Rewards of Success

6 Golden Rules for anyone starting a business

How much money could one bad customer service incident cost your company?

The 4 biggest mistakes people make when starting a new business

Don't just try to change your customer's behaviour; change their attitudes

Don't try to acquire new customers until you are able to service them

Make a BIG gesture to reward loyalty