Since it's the end of one year and the start of another, I thought I would compile my own personal list of the best customer service of 2016 that I have experienced myself.
Obviously this is not scientific at all. It's just my own personal experiences of being a customer during the past year!
I'd love to hear from readers about their own customer service experiences during 2016 - whether they be good, bad, or awful.
Please note that this list takes into account the overall customer experience throughout the year. It's not based just on prices or value for money, but on the whole customer experience.
OVERALL 2016 WINNER
Best - Tesco
Worst - Nat West Bank
ONLINE SHOPPING
Best - John Lewis
Worst - DPD Delivery
HOTEL CHAIN
Best - Novotel
Worst - Ibis Budget Hotels
FINANCIAL SERVICES
Best - Compare the Market
Worst - Nat West Bank
SUPERMARKET
Best - Tesco
Worst - Aldi
TRAVEL
Best - Emirates Air Line London Docklands
Worst - Northern Trains
TOURIST ATTRACTION
Best - London Transport Museum
Worst - National Football Museum Manchester
MISCELLANEOUS CATEGORY
Best - Nuffield Hospital Leeds
Worst - Leeds City Council waste disposal
These are just my personal views. But what do you think? What are your best and worst customer service experiences of 2016? Let us know about your own customer experiences during 2016 and we will publish them on this site.