Get closer than ever to your customers. So close that you tell them what they need well before they realise it themselves.
Steve Jobs
Make
a customer, not a sale.
Katherine
Barchetti
Your
customer doesn’t care how much you know until they know how much you care.
Damon
Richards
Being on par in terms of price and quality only gets you into the game. Service wins the game.
Being on par in terms of price and quality only gets you into the game. Service wins the game.
Tony
Allesandra
You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.
You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.
Jerry
Fritz
Service,
in short, is not what you do, but who you are. It is a way of living that you
need to bring to everything you do, if you are to bring it to your customer interactions.
Betsy
Sanders
Here
is a simple but powerful rule: always give people more than what they expect to
get.
Nelson
Boswell
Statistics
suggest that when customers complain, business owners and managers ought to get
excited about it. The complaining customer represents a huge opportunity for
more business.
Zig
Ziglar
The
customer’s perception is your reality.
Kate
Zabriskie
Profit
in business comes from repeat customers; customers that boast about your
product and service, and that bring friends with them.
W.
Edwards Deming
The
purpose of a business is to create a customer who creates customers.
Shiv
Singh
Whether
you are big or small, you cannot give good customer service if your employees
don’t feel good about coming to work.
Martin
Oliver
Your most unhappy customers are your greatest source of learning.
Bill Gates
There
are no traffic jams along the extra mile.
Roger
Staubach
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so.
Mahatma Gandhi