Institute of Customer Service Annual Conference

Ticket sales have just opened for the Institute of Customer Service Annual Conference 2025, which takes place on 4th March 2025 at the London Hilton Hotel on Park Lane

This year, the theme is ‘The Service Nation: Leading with Purpose’, emphasising the critical role of leadership in navigating today’s dynamic landscape and shaping a better tomorrow.

This year’s event will be chaired by well-known TV presenter Amol Rajan, and it promises to be an inspiring experience, featuring a stellar speaker line-up. This will be a great opportunity to network with like-minded professionals and learn more about the latest CX trends.

Keynote Speakers

The first keynote speakers have been announced, with many more to be added soon.

Alison Rose, Former CEO
Nat West Group

Simon Brown, CEO
Landmark Information Group

Liz Jackson, Sales & Marketing Director

The event is open to members and non-members. For a very limited time, the Institute are offering very special launch pricing on tickets.

Click here for more details and to book your tickets.