A brand for a company is
like a reputation for a person. You earn reputation by trying to do hard things
well.
Jeff Bezos
Customer service
shouldn't just be a department, it should be the entire company.
Tony Hsieh
We don't want to push
our ideas on to customers, we simply want to make what they want.
Laura Ashley
Instead of focusing on
the competition, focus on the customer.
Scott Cook
The more advocates you
have, the fewer ads you have to buy.
Dharmesh Shah
Make the customer the
hero of your story.
Ann Handley
Always do more than is
required of you.
George Patton
Every contact we have
with a customer influences whether or not they’ll come back. We have to be
great every time or we’ll lose them.
Kevin Stirtz
I've learned that people
will forget what you said, people will forget what you did, but people will
never forget how you made them feel.
Maya Angelou
I believe in the power
of recognition and empowerment leading to great employee engagement. And
employee engagement is critical to guest engagement. Employee empowerment and
recognition is the core of our culture and how we achieve outstanding customer
service.
Herve Humler