National Customer Service Week 2019 will take place from Monday 7th October to Friday 11th October. The week is a fantastic opportunity to raise awareness of customer service and the vital role it plays in your own organisation.
Each day during the week there will be emphasis on a different theme:
Monday - Insight: Knowing your customer and how to deliver to them
Tuesday - Capability & Skills: Identifying and nurturing customer service skills in your organisation
Wednesday - Recognition: Celebrate your customer service heroes
Thursday - Leadership: Championing customer service in the boardroom
Friday - Trust: Building brand reputation and trust by delivering on promises
The Customer Service Blog will be bringing you lots more news and information during the week itself. Click here if you would like to receive free copies of the National Customer Service Week newsletter.
You can also watch a video about NCSW by clicking here.