Institute of Customer Service Annual Conference

The Institute of Customer Service has just announced plans for their rearranged Annual Conference which will now take place in October 2021. The event takes place at the London Park Lane Hilton Hotel, and is the biggest forum for customer service thought leadership and best practice in the UK. The event draws hundreds of service professionals and business leaders together to learn from examples of global service excellence.

The event feature several well-known special guest speakers including Nick Jenkins, the Founder of who is also well known as one of the former ‘dragons’ on the BBC TV Series Dragon’s Den. The confirmed guest speakers are listed below and more will be added before the event.


Confirmed Guest Speakers:

Lord Karan Bilimoria - Founder and Chairman, Cobra Beer

Dr Peter Carter OBE - former CEO, Royal College of Nursing

Alison Jaap - Customer Director, First Direct

Chris Stylianou OBE - Chief Operating Officer, Sky

Nick Jenkins - Founder,

Joanna Jensen - Founder & Executive Chairman, Childs Farm


The Conference takes place on 19th October 2021 at the London Hilton Hotel on Park Lane. The event is open to members and non-members.

Click here for more details about the event and to book your tickets.