How to ruin a disabled man's holiday

Is there no end to the appalling customer service disasters conjured up by United Airlines?
The company is now in even more trouble after employees allegedly “destroyed” a custom wheelchair belonging to a 24-year-old French man who suffers from a severe spinal condition.
Valentin Duthion set off on a flight to New Jersey on 2nd July with a group of friends and he left his custom-made $42,000 wheelchair in the care of airline employees. But bizarrely, the chair was somehow wrecked by the company’s staff.
Duthion has spinal muscular atrophy and requires the use of the wheelchair to get around. The Duthions and a group of their friends had been planning the 27 day American trip for months before setting off, and they even documented their plight on Facebook.
In a statement, United Airlines said they have been in touch with the group, arranging for the chair’s repair and upgrading the group’s return flight. “We have been in contact with our customer, and have provided him with a loaner wheelchair to use during his vacation,”
However, the friends said that the replacement chair does not meet Duthion’s needs. “Val will not have his chair until the end of the day,” the group wrote in a Facebook post. “We have a loan chair, but Val doesn’t fit in that. He can’t drive it.”
His sister Lucie added: “If we refused, we had to sign a waiver stating that we refused the help of United Airlines.”
The group noted on Facebook that Duthion would be unlikely to have his repaired chair until the end of their trip, making the group’s travels difficult.
Despite this experience, the group has been determined to enjoy the trip. Duthion and his friends have shared photos of themselves near the Empire State Building (see above) and enjoying fireworks on Independence Day.
This is now the FOURTH article we have featured on this blog about United Airlines within the space of just a few months. What on earth is going on in their customer service department?!?!

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