Posts

What makes a great customer service employee?

Coronavirus: Is it the new 'excuse' for poor customer service?

The Customer Service Blog Hits New Milestone

The Institute of Customer Service Annual Conference and Awards 2021

Supermarket staff putting their customers at risk

Coronavirus Job Retention Scheme

Customer Service and the Coronavirus Crisis

The 20 Best Quotes of William Edwards Deming

Business Bloggers Wanted

10 quotes by Michael Porter

Will this plan stop the banks from ripping us off?

The Business Show 2020

What do customers complain about the most?

100,000 Reasons to Celebrate!

The 4 rules that guarantee success in 2020

Is the customer always right?