CIPD Annual Conference 2019

Championing customer service in the boardroom

The ‘Real’ Big Short Live

Is loyalty just another opportunity to rip-off your customers?

National Customer Service Week

SPEED: that's what your customers really want

The Customer Satisfaction Awards

You have happy customers? So what?

Losing your job is no joke!

The folly of cutting corners to increase profits

7 Tips to Deal with Poor Customer Service

The Business Show 2019

10 Great Customer Service Quotes

What is the REAL problem that faces the NHS?

The 16 best quotes of Lao Tzu