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Posts

Customer Service and the Coronavirus Crisis

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10 quotes by Michael Porter

February 28, 2020

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Will this plan stop the banks from ripping us off?

January 10, 2020

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The Business Show 2020

January 08, 2020

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What do customers complain about the most?

January 02, 2020

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100,000 Reasons to Celebrate!

January 01, 2020

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The 4 rules that guarantee success in 2020

December 20, 2019

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Is the customer always right?

December 18, 2019

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The Institute of Customer Service Annual Conference 2020

December 16, 2019

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UK Customer Satisfaction Index Launch Event

December 15, 2019

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The importance of accuracy in customer service

December 14, 2019

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Loyal customer are being ripped-off (yet again)

December 03, 2019

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ARTICLE ARCHIVE

2020 6

2019 32
- December 6
- November 2
- October 4
- September 2
- August 3
- July 1
- June 1
- May 1
- April 1
- March 1
- February 4
- January 6
2018 53
- December 11
- November 9
- October 4
- September 2
- August 1
- July 6
- June 1
- May 3
- April 1
- March 6
- February 4
- January 5
2017 95
- December 4
- November 3
- October 8
- September 7
- August 5
- July 12
- June 10
- May 8
- April 9
- March 11
- February 8
- January 10
2016 100
- December 11
- November 10
- October 12
- September 15
- August 14
- July 15
- June 23

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Click on the words 'Article Archive' (above) to view hundreds of useful articles from our extensive archive.

WELCOME

Welcome to the UK's leading blog on customer service, customer loyalty and customer satisfaction.

We have over 100,000 readers who are based around the world, including over 30,000 readers in the UK and over 27,000 readers in the USA.

The blog is written and edited by Darren Bugg, alongside a team of expert guest writers.

ABOUT THE EDITOR

Darren Bugg is a marketing and customer service expert with 30 years experience working at a senior level in this field.

He has a Masters Degree in Marketing and Innovation, plus top level qualifications from the Chartered Institute of Marketing and the Chartered Management Institute.

He is a fully qualified trainer and he lectures on a postgraduate course in management, leadership and marketing. Darren's new book is called 'The Loyalty Gap' and will be published in spring 2020

TRAINING

We offer a wide variety of training courses in customer service, customer loyalty, and various subjects related to business and marketing. For details email darrenbugg@live.com

COPYRIGHT

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