National Customer Service Week (NCSW) will take place from Monday 4th to Friday 8th October. NCSW is a week-long opportunity to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy.
For anyone running their own business, National Customer Service Week will be a great opportunity to recognise and celebrate excellence in customer service, and your staff members who deliver it.
A series of themes have been devised relating to Customer Service for each day of the week.
Monday - The Changing World of Work
Tuesday - Service with Respect Day
Wednesday - Essential Customer Service Skills and Capabilities
Thursday - Effective Strategy and Focused Leadership
Friday - Give your Customer Service
heroes the Recognition they deserve
Free resource materials and useful
information is available from the Institute of Customer Service - and The
Customer Service Blog will be supporting NCSW by publishing useful information
and educational materials during September. Watch this space for more details!
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