I wish to issue a formal apology to you. Hopefully this apology will prevent the need for any legal action being taken and resolve a long-running issue between us.
Last week I visited my local branch of Lidl in Leeds. The total bill came to around £15. When I checked my till receipt, I realised that the bottle of red wine that I had purchased from you was 90 pence cheaper on the till receipt than what it should have been.
I would like to offer a heartfelt apology for the fact that I didn't go back to the checkout operator and offer to pay back the 90 pence.
The reason I chose not to pay back the money is because, over the last few years, I have been overcharged by Lidl on around 15 to 20 separate occasions.
Because the queues in Lidl are always massive, and there is always a shortage of checkout operators, I have never bothered to go back and claim a refund on the numerous occasions you have overcharged me.
So this 90 pence will go a little way towards refunding all the extra money you overcharge me, virtually every time I visit one of your stores.
However if you do want your 90 pence back, you know how to contact me.