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Now in its 22nd year, the European Contact Centre and Customer Service Awards are
the longest-running and largest awards programme in the industry. The programme
recognises organisations, teams and projects across Europe that are leading the
way in delivering exceptional service to customers.
These days, many business awards are just
money-making scams, where the ‘winners’ are the organisations and individuals that
pay for advertising in the awards programme, or expensive tables at the awards
dinner.
These Awards are different. The
judging process is famed for being highly credible and robust. The judges are
experienced customer service and contact centre professionals, overseen by
Helen Wilson, Chief Experience Officer at Ipsos. Furthermore, the sponsors do
not have a judging vote, ensuring the integrity of the judging process.
Being an ECCCSA winner is a
prestigious accolade that has proven to raise the profile of the contact centre
operation, its capabilities and its rating.
Click here to see the
winners of this year’s Awards.
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